Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
ICASAS510A Mapping and Delivery Guide
Review and develop IT maintenance strategy
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | ICASAS510A - Review and develop IT maintenance strategy |
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Description | This unit describes the performance outcomes, skills and knowledge required to review, develop and set up maintenance strategies and supporting processes to achieve continuity of IT operations and business functions. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to frontline technical support personnel, such as IT support technicians, and user support specialists responsible for maintaining computer equipment in an organisation. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Identify and analyse maintenance needs |
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Element: Identify and analyse IT system components to be maintained |
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Element: Develop service level agreements |
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Element: Formulate maintenance strategy |
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Element: Define client and supplier processes and standards |
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